Privacy Policy

Last updated: 18 August 2026

This Privacy Policy explains how GearCashOut collects, uses, stores and protects personal information when you use this website, request a valuation, contact us, or sell equipment to us.

Important: Before this policy is published as the final business privacy notice, the placeholders for the legal business name, business address, privacy email address and any other business-specific details must be completed.

1. Who We Are

GearCashOut is the trading name of [LEGAL BUSINESS NAME].

Business address: [BUSINESS ADDRESS]

Privacy contact: [BUSINESS EMAIL]

Telephone: [BUSINESS PHONE]

Company number, if applicable: [COMPANY NUMBER]

ICO registration number, if applicable: [ICO REGISTRATION NUMBER]

2. Information We Collect

Depending on how you use the website and the equipment you submit, we may collect:

your name;
email address;
telephone number;
postal address and return address;
equipment make, model and specifications;
serial numbers and other equipment identifiers;
condition, usage and ownership information;
drone flight-time and battery-cycle information where relevant;
photographs and other images you upload;
quote, offer and transaction information;
communications you have with us; and
technical information about your use of the website where this is collected, such as information contained in server logs or analytics tools.

3. How We Collect Your Information

We normally collect information directly from you when you use our valuation forms, upload photographs or equipment information, contact us, accept or reject an offer, or provide information needed to arrange payment, shipping or a return.

4. Why We Use Your Information

We use personal and equipment information where necessary to provide valuations, communicate with you, assess equipment, verify ownership, prevent fraud or unlawful sales, arrange shipping or returns, process payments, keep business records, respond to enquiries and complaints, operate and improve the website, and protect our systems, customers and business.

5. Our Lawful Bases

We process personal information in accordance with applicable UK data-protection law, including the UK GDPR and the Data Protection Act 2018. Depending on the circumstances, our lawful bases may include:

Contract or steps taken at your request before entering into a contract — for example, providing a valuation, arranging a sale, payment or return.
Legal obligation — where we must process information to comply with legal, tax, accounting or regulatory requirements.
Legitimate interests — for purposes such as fraud prevention, ownership checks, security, administration, record keeping and improving our services, where those interests are not overridden by your rights.
Consent — where we specifically ask for consent and it is the appropriate lawful basis. Where we rely on consent, you can withdraw it at any time.

6. Equipment, Serial Numbers and Ownership Checks

For drones, cameras and other electronic equipment, we may collect serial numbers, photographs and other identifying information to verify the item, assess ownership, prevent fraud and protect GearCashOut and its customers.

For supported DJI drones, we may also process information such as flight time, battery cycles and account-binding or unbound status because this information can form part of the valuation and verification process.

7. Photographs and Uploaded Information

Photographs and other information you submit may show equipment, serial numbers, accessories, packaging or other identifying details. We use these materials to assess equipment, provide or review valuations, verify information and process a sale.

Please do not upload unnecessary personal information belonging to another person.

8. Who We Share Information With

We do not sell your personal information. We may share relevant information with service providers and other organisations where necessary to operate the service, including payment providers, financial institutions, couriers and shipping providers, website and technology providers, professional advisers, and law-enforcement, regulatory or other authorities where legally required or permitted.

Where another organisation processes personal information on our behalf, we expect appropriate contractual and security arrangements to be in place.

9. International Transfers

Some service providers may process personal information outside the UK. Where this occurs, we will use an appropriate lawful transfer mechanism and safeguards required by applicable data-protection law.

The specific providers and transfer arrangements will be identified or updated here as the website, payment, form, hosting and storage services are finalised.

10. How We Protect Your Information

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or electronic storage system can be guaranteed to be completely secure.

11. How Long We Keep Your Information

We will not keep personal information for longer than necessary for the purposes for which it was collected, unless we have a legal or other lawful reason to retain it for longer.

We will establish and periodically review retention periods for different types of records, taking account of the nature of the information, the purpose for which it is held, legal and accounting requirements, disputes and fraud-prevention needs. Where information is no longer required, we will delete it or securely anonymise it where appropriate.

12. Your Data Protection Rights

Subject to applicable law and relevant exemptions, you may have rights including the right to be informed, access, rectification, erasure in certain circumstances, restriction of processing, objection to certain processing, data portability where it applies, and withdrawal of consent where consent is our lawful basis.

Not every right applies in every situation. We will consider requests in accordance with applicable data-protection law.

13. How to Exercise Your Rights

To ask a question about your personal information or exercise a data-protection right, contact:

Email: [BUSINESS EMAIL]

Postal address: [BUSINESS ADDRESS]

We may need to verify your identity before providing information or acting on a request.

14. Complaints and the ICO

If you have concerns about how we use your personal information, please contact us first so that we can investigate and try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data-protection regulator. Information about making a complaint is available from the ICO.

Information Commissioner's Office — Make a complaint

15. Cookies and Similar Technologies

Our website may use cookies or similar technologies where necessary for the website to function or where we use optional analytics or other services. Where consent is required for non-essential cookies or similar technologies, we will provide the appropriate information and controls.

The specific cookies and third-party services used on the live website should be reviewed and listed here before launch.

16. Children's Information

Our equipment-buying service is intended for adults. We do not knowingly seek to collect personal information from children for the purpose of buying equipment from them.

17. Changes to This Privacy Policy

We may update this Privacy Policy when our business, website, services or data-processing activities change, or when applicable legal or regulatory requirements change. The latest version will be published on this page with its updated date.

18. Contact

If you have questions about this Privacy Policy or how GearCashOut uses personal information, contact us using the details above.

This page is a business draft and must be completed with the actual legal entity, contact details, service providers, retention arrangements and any other business-specific information before the site is launched as a live trading service.